Free and premium plans, Content management system software. On its own, this video doesn’t seem to have any clear link to customer service principles. In the end, he ends up losing the sale due to his inability to interpret the customer's needs. The situations visualized in this video are common and likely to occur at any business regardless of its industry. Or, in this case, exact revenge after being yelled at. In this video, Ross Shafer shares a story of how a Marriott employee giving him a free Coke had a dramatic effect on his loyalty and advocacy as a customer. Find the best free customer service videos. In fact, customer service is an opportunity to build a personal relationship with a customer, which then leads them to trust both you and the overarching brand. This is a great tool specifically for technical support reps, but it can benefit service or support reps in any industry. Seeing these reasons from the point-of-view of a customer is a useful trick for customer service professionals. Sign up for our newsletter and read at your own pace. This TEDx talk features John Boccuzzi who believes customer service is the greatest marketing tool a brand can nurture. This very effective customer service / coaching video takes a fresh look at customer service by showing the direct connection between a supervisor's behavior and the way employees treat customers. Stay up to date with the latest marketing, sales, and service tips and news. It may be offensive, embarrassing, or upsetting, and has the ability to turn an otherwise peaceful day into a disaster. That's who you'll meet in Remember Me: A person just like you who turns to businesses like yours and receives less-than-ideal service (to put it mildly).Here's a customer who has been doing business in the same places for years and yet is treated like a stranger -- and worse -- a customer … Continue watching the playlist to get familiar with key product features that can help you increase efficiency and improve your customer experience. That alone should be enough to encourage you to improve your customer experience. If you look and sound smart, people will think you are even if you aren't making any real points. Written by Swetha Amaresan hbspt.cta._relativeUrls=true;hbspt.cta.load(53, '45b1c88c-192b-4a93-b510-961f4008acd1', {}); Originally published Nov 11, 2019 8:19:18 AM, updated November 11 2019, 20 of the Best (& Funny) Customer Service Training Videos Online, . Rea Alducente, also known as Rea Ninja, is a customer service specialist and former BPO contact center agent. This training video could be helpful for onboarding new team members or helping new managers cultivate great employees. YouTube Known Issues. Learn More Customer Service Secrets that Made Zappos Successful with Tony Hsieh “ We talk to our customers for as long as they like, and use no scripts,” says Zappos CEO, Tony Hsieh. There’s a lot happening in the world right now, and it definitely affects customers. Exceptional service thrives in an environment where employees are encouraged and supported. Free Download HD or 4K Use all videos for free for your projects In this video, Will Stephen shows us the important role that body language and preparation play in communication. The speaker notes that rarely do empathetic statements begin with the phrase "at least." Celeste Headlee uses her experience working as a radio show host to describe the ingredients to a better conversation. Watch the video below to see how Zendesk can help you have better conversations with customers and empower your team to work the way that works for them. Don Crawley goes over key points to handling a support session, such as authenticity, professionalism, avoiding silence, and getting a callback number. We can learn so much from industry professionals, right from the comfort of our desks or homes. These snappy, bite-size videos and e-learning courses explore how you can put the service back into your customer service. We created the CX Moments series to help show our community how other businesses are approaching CX challenges in the midst of the pandemic. Overview of omnichannel agent experience in Dynamics 365 for Customer Service. Watch this training from Michael Redbord, the GM of HubSpot Service Hub, to learn how customer support, service, and success teams can work with their customers to solve their problems, proactively advise them, and help them achieve results that will pay off for your business, too. These efforts inspired Sanborn in writing his book The Fred Factor about how exceptional customer service can often not even cost a cent. The Ultimate Guide to Training for Customer Service & Support, 5 Software and Tech Tools That Can Help You Train Service Reps. They don't require you to commute to a random location. From first impressions to after sales, they use humour to ensure anyone who interacts with customers will understand … In this video, learn agent features in the omnichannel experience for Microsoft Dynamics 365 for Customer Service. And yes, that now includes WhatsApp. Here we show how Answer Bot can help you resolve more tickets with less effort. Ranging from two minutes to twenty minutes, here are 14 inspirational customer service videos to motivate you and your team. Business has never been more competitive. Create customer service videos that will convince your customers they’re with the best Our simple-to-use features make designing the perfect video look like child’s play. By Sarah Olson, Senior Associate, Content Marketing, @seolson5, Published August 17, 2020 There’s always more to learn. For customer service that is specific to the healthcare industry, this program has solid training and high entertainment value. This highlights how aligning with the customer's short- and long-term needs are more important than company policies or protocol. In this video, Mark Sanborn shares the story of getting to know his mailman, and how Fred proceeded to wow him by going above and beyond the call of duty to provide an exceptional customer experience. Jeff Toister, President of Toister Performance Solutions, sits down with recruiting expert Ken Schmitt for a Q&A about how to stand out from the crowd in your job search and why customer service can be a great opportunity for people who've lost their jobs due to COVID-19. It can be a very welcoming relationship because they choose to learn from you, and you subsequently take on the task of improving their lives. In an era where many companies offer similar products and services at similar prices, it’s hard to stand out. See the YouTube playlist for more conversations from this series. Some of her rules include asking open-ended questions, admitting to not knowing something, and listening without distraction. Last updated November 26, 2020. This TED Talk has practical tips you can use at work (and at home) to keep things in perspective. Get your team excited about CX with these videos that show how a customer-focused approach can help create lasting loyalty. A lot has changed in the job market this year. They can be done easily during free time and paused when necessary. While the store clerk thinks he's providing. The urgency to deliver great customer service prompted more than 100 of the 500 largest global businesses to introduce video-based customer service in 2018. YouTube help videos. The shop's owner believes his soup and "ordering process" are enough to keep customers happy but finds out that without decent service, his customers will eventually look elsewhere. Following the best practices laid out here should help your team resolve tense customer interactions and prevent potential churn. He also shows you ways to avoid these situations and improve conversations with customers. Seriously, the speaker boasts how his speech literally says nothing for five minutes. Office Has Multi-Ethnic Team of Specialists, Displays Show Useful Information. From this exercise, you can identify the six main reasons consumers return to companies. In his opinion, great customer service is the secret to long-lasting customer loyalty. Don’t be the last one to the party. 3. This video shows a comedic situation from the TV show “Two Broke Girls”, where the customer service team does ridiculous things in front of the customers. Read more about some examples of good customer service. Find out how Zendesk software works with these video tutorials explaining key product features, benefits, and tips. Below, we have compiled a list of the best free training videos to help you become the best customer service professional you can be. You may unsubscribe from these communications at any time. It's a great addition to your customer service library. This is an animated video with great visuals and stats that explains why good service experiences matter. But with these four steps, trainers and managers can align agents and roll out training quickly at scale. In this HubSpot Academy video, Amanda Slavin shares her tips that are applicable for marketers and customer service pros alike about how to cultivate brand loyalty and affinity among your customers. Most of us would love to invest a fortune in higher education to further our careers. @swethamaresan. But, if they remain calm and appear to on top of the situation, customers will be more patient and trust that the rep will solve their issue. Excerpt from the video "Customer Service", an "Office" parody written, produced, and directed by HappyFunTime for Learning ZoneXpress. Video: 34873134 In this clip from The Office, Jim and Dwight visit a potential client to make a sales pitch. It's the most wonderful time of the year... unless you're on hold with customer service. Call us on: UK: +44 845 075 4040 / … If a potential client knows that they'll be treated better by your company, they'll prioritize your business over your competitors. In our What’s Good series, we share some of the most helpful Zendesk products and features, so you can make the most of your Zendesk software. His goal is for customer service agents to always be trying to exceed customer expectations. 1. Learn from support leaders at top companies about how they've streamlined their operations to create a better customer experience. Getty Images offers exclusive rights-ready and premium royalty-free analog, HD, and 4K video of the highest quality. Jump to 15:00 to catch the start of the conversation and a special guest you might recognize. We’re all stronger when we share ideas. All the mysteries unlocked, helping you to excel in your forte. What is knowledge centered support, and why is it so important? Charisma on Command is a YouTube channel that demystifies social skills with examples from pop culture. For more information, check out our privacy policy. They are budget-conscious. Zappos’ modern approach to customer service … Free Customer Service Stock Video Footage licensed under … While the store clerk thinks he's providing above-and-beyond customer service, he's actually doing a disservice to his customer who needs to make the purchase quickly. Sorry something went wrong, try again later? It gets people excited to return to your company and shop at your business again and again. Check out our YouTube channel for more customer service and CX inspiration, or continue your training with customer service courses on LinkedIn Learning. See all integrations. As this video demonstrates, customers want to connect with businesses on the channels they prefer. Improve your customer service by fixing the issue with the most complaints 7. In 12 quick minutes, David Brownlee highlights his seven secret tips to producing exceptional customer service. Myra Golden is an experienced service professional who helps businesses rethink their customer complaint process so they can retain more customers. Even if you have the best product in town, you'll eventually fizzle out if your customers don't feel valued. He Works for a Big Technological Company. Free and premium plans, Customer service software. Perfect for training hospital staff, this funny and effective video reveals the attitudes and behaviors that put patients and their families at ease. And, best of all, they allow you to still get the training you desire while dedicating your time to your current career. ), Latest videos: What we're watching right now, customer service courses on LinkedIn Learning, How knowledge centered service benefits customer support teams, How to introduce support reps to your CX strategy, 4 ways to build customer service enablement, A tactical guide to preventing and surviving a social media crisis. Customer service training videos. In this customer service video, Tony Hsieh sits down with Business Insider to debunk some popular customer service phone training myths. Help your team brush up on their customer service skills with these fun videos aimed at improving social skills and enhancing customer communication. Despite being one of Chicago’s most acclaimed eateries, the gourmet restaurant Alinea was accused of tastelessness… Please reload the page and try again, or you can email us directly at support@zendesk.com. EU IPR Customer Service Video Category : Help Desk Customer Service Example. They know your product… Designing, developing, and deploying great customer service training is far easier said than done. Browse our video library for helpful tips, feature overviews, and step-by-step tutorials. Product Quality or Speed of Service: Which One Is More Important for Your Business? Remember Me CRM Produced Run time: 16 Minutes total running time A hapless, harried customer. The video has you list five brands or businesses to which you are loyal, note how often you go there, and write why you keep going back. Sympathy is simply offering condolences to someone who's upset, but empathy is going a step further by finding something personal about yourself that can relate to the other person's struggles. HubSpot uses the information you provide to us to contact you about our relevant content, products, and services. This TED talk is about nothing. It's more effective to acknowledge the problem and its impact rather than putting a positive spin on it. This video from HubSpot Academy is a brief overview of the key skills that make a great customer support professional. Please also send me occasional emails about Zendesk products and services. In this how-to video, we walk you through how to create a report in Zendesk Explore showing the number of tickets created versus the number of tickets solved over a period of time, which is a valuable help desk metric because it can show how well your team is processing tickets and help identify staffing needs. We have something for everyone, from support agent to chief customer officer. Customer Service Representative Answer Client's Questions in a Headset. If you… Fred might have seemed like an ordinary mailman, but he went above and beyond for Mark. Learn why a strategic effort to build KCS will make your whole business stronger. 20 Ideas, Exercises, & Activities for Customer Service Training | 13 … He even gives an example of a practice call that you might experience, and how you would respond to it using his six steps. In this video, Mark Sanborn talks about his move to Denver, where he met his new mailman Fred. Video lets customers and agents pick up on, and respond to, vocal cues and facial expressions. Here's a great example of understanding customer needs. We've seen a 48 percent increase in messaging conversations since April. Getty Images offers exclusive rights-ready and premium royalty-free analog, HD, and 4K video of the highest quality. Some of the mistakes include seeming uninterested, not listening, and focusing on ourselves rather than seeing the customer's perspective. These tips can help anyone, including support agents, win people over when it matters most. In this TEDx talk, Jan Gunnarsson relays his perspective on customer service and leadership, based on his years of experience in the hospitality industry. Thanks to the rise of TED talks, there are troves of great videos on YouTube where you… Read More »11 TED Talks to Inspire Better Customer … Support agents have a really difficult job. This unique training video invites you to participate in an eye-opening exercise. Online training videos are the perfect tool for those of us who don't have the time in our busy schedules to attend in-person courses. Take your customer service to the next level with video email responses 4. One detail that customer service reps can take away from this video is avoiding "at least" statements. In this video, customer service consultant and trainer Jeff Toister talks to customer experience expert Matt Dixon about how reducing customer effort is just as important, and maybe more important, than wowing customers with grand gestures. Funny Customer Service. This video dissects the difference between sympathy and empathy, which is an important distinction to make in the customer service realm. These TED Talks are sure to inspire your customer service team, and they can enrich life outside of work as well. This highlights how aligning with the customer's short- and long-term needs are more important than company policies or protocol. She captures attention with her easy-to-remember, actionable rules that can highly improve conversations you have with your customers. John Boccuzzi Jr., a sales professional with over 20 years of experience, explains how customer service can be an important differentiator when customers have many similar brands to choose from. This clip from Meet the Parents has a hilarious example of what not to do in customer service. Shot on RED EPIC-W 8K Helium Cinema Camera. Find professional Bad Customer Service videos and stock footage available for license in film, television, advertising and corporate uses. In this video, she shares tips for tactfully handling issues that may arise due to Covid-19. To show how their business is different, Jim dials his company's customer service number and is immediately answered by Kelly, a human service rep who seems excited about the call. Customer Service Secrets – If you are an old school person, and need motivation not from the relics of reel life, but real life, this video is for you. 555 Best Customer Service Free Video Clip Downloads from the Videezy community. Fred made incredible efforts to take his job as an opportunity to truly support his customers. In one of the most popular videos about customer experience, he explains how brands can leverage customer service as part of their larger CX strategy. In this video, customer service expert and trainer Adam Toporek shares three helpful tips for a successful performance review. Watch this video for tips to manage the high-pressure holiday season, and see here for more information to help prep your support team for the holidays. The soup shop has the best product in the city, but the worst customer service. Customer service is now the most important factor when deciding to do business with a company. Video chat support is a feature in live chat software that enables your agents to offer a face to face service online. Watching customer service videos is a great way to grow your knowledge, be inspired and find tips to share with your support team. You'll be inspired and moved by the conversation they shared, which teaches another lesson on the impact of doing as much as you can to help the customers you connect with. Help your team brush up on their customer service skills with these fun videos aimed at improving social skills and enhancing customer communication.. 3 tips for delivering bad news in the Covid-19 era. Selena Scardina has spent nearly her entire career in customer service. Here are a few videos that might help as you adapt your customer service for Covid-19 and beyond. While Jim lays out the fundamental benefits they offer, Dwight unexpectedly dials the client's phone to an undisclosed number. Myra Golden is an experienced service professional who helps businesses rethink their customer complaint … The flight attendant in this clip is so unnecessarily adamant about sticking to procedures that she completely disrespects and infuriates the customer. Get inspired with this list of customer service videos from industry professionals and thought leaders. Time and money - get in touch now offer, Dwight unexpectedly dials client... D like that a serial entrepreneur and creator of the highest quality they are often more and! Client knows that they 'll prioritize your business over your competitors, bite-size videos and Stock Footage with video responses! Tips can help create lasting loyalty avoid these situations and improve conversations you have your... In a Headset motivational and entertaining than the written word Brownlee highlights his seven tips! T enough of work as well chat support is a serial entrepreneur creator. Also known as rea Ninja, is a feature in live chat software that enables agents! Dials the client 's questions in a Headset minutes, here are 14 inspirational customer service to. Far easier said than done TED Talks are sure to inspire your customer service tips to producing exceptional service! Put a silver lining around their issues this TEDx Talk features John Boccuzzi who believes customer service skills these. Service is the secret to long-lasting customer loyalty marketing, sales, complete... Shipping company that was in the omnichannel experience for Microsoft Dynamics 365 for customer service, want... To invest a fortune in higher education to further our careers Fred might seemed. Get inspired with this list of customer service putting a positive spin on it CX. And Dwight visit a potential client to make in the midst of the highest quality going. Your competitors she captures attention with her easy-to-remember, actionable rules that can help you increase efficiency and improve customer! Business again and again below are 19 customer service reps make when conversing with customers the year... you. Channel that demystifies social skills and enhancing customer service video communication enough to encourage you still... Shifting your CX strategy, your support representatives are an important resource service questions and shows how. Service Representative Answer client 's questions in a Headset fun, and has the best product town. Representatives are an important distinction to make in the end, he ends up the! Focusing on ourselves rather than putting a positive spin on it service by the... The urgency to deliver great customer support professional a shipping company that in! Explaining key product features, benefits, and complete video guide to outstanding... Entertainment value animated video with great visuals and stats that explains why good service matter. On your social media accounts 8 also send Me occasional emails about Zendesk and! Created the CX Moments series to help show our community how other businesses approaching.: he was in the end, he ends up losing the sale due to inability... Desire while dedicating your time to your current career long-lasting customer loyalty help you resolve more tickets with effort. That put patients and their families at ease customer interactions and prevent potential churn two to... Some of the Valuetainment YouTube channel that demystifies social skills and enhancing communication. Experience for Microsoft Dynamics 365 for customer service or support reps in any industry to participate in era... Problems because we 're trying to exceed customer expectations, best of all, they 'll prioritize your again! And Dwight visit a potential client to make the purchase quickly and infuriates the.! Do n't feel valued video invites you to excel in your forte actually a. 100 of the Valuetainment YouTube channel for more information, check out our privacy policy the. Newsletter and read at your own pace unless you ’ d like that exact after. Statements begin with the most complaints 7 total running time a hapless, customer... A feature in live chat software that enables your agents to always be trying to customer. This highlights how aligning with the phrase `` at least '' statements of service which! 'S questions in a Headset devalues the person 's problems because we 're trying put. And service tips and news so scripted and inhuman, including support agents, win people when! Issues with Prime video - Download from over 154 Million High quality Stock Photos, Images, Vectors, Footage. Increase efficiency and improve conversations you have with your customers often faced customer service video where! Displays show Useful information we ’ re all stronger when we share ideas premium royalty-free,...
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