I had planned a trip to Snowmass for my entire family this Christmas but was unable to attend due to COVID concerns. I emailed her back to inform her that the reservation was cancelled to which she responded and asked me to consider staying with them another time. Beth 5 /10 . We did get clean towels. The Westin Snowmass Resort (formerly the Silvertree Hotel) is conveniently located in the center of Snowmass Village, just steps away from several restaurants. About a month later, my travel plans changed and I contacted the hotel to let them know that I cancelled my Travelzoo vouchers and would be cancelling my reservation. We stayed here last year and had a wonderful stay. Creating the Dream of a Lifetime Whatever your dream entails, The Westin Snowmass Resort will sweep you off your feet with breathtaking mountain views, luxurious accommodations, unique … I’ve noticed this at many hotels since Covid started and it’s getting annoying. I'm sorry that your experience was such a disappointment and hope that my staff was able to address your needs on some level. The … Location was really good! We are working diligently to upgrade our website infrastructure so that we may better represent all of our room products online. I recently stayed at another hotel and their rooms were fully stocked with normal plates, glassware and silverware as they should be. I was a bit surprised by that as the hotel was very quiet with ski season just starting that week and not much snow yet. Cleanliness in these times is one of our biggest areas of focus and I can assure you we take immediate action when the matters you describe are brought to our attention. See more questions & answers about this hotel from the Tripadvisor community. Specialties: Settle in at Snowmass Village's luxury landmark The Westin Snowmass Resort. Dear Bristen11, I was truly disappointed to read of your experience. Reviews from The Westin Snowmass Resort employees about The Westin Snowmass Resort culture, salaries, benefits, work-life balance, management, job security, and more. While you were with us during our busiest season of the year, that is no excuse for missing so many basic service touchpoints. Our heat has been broken for 2 days. Claim your listing for free to respond to reviews, update your profile and much more. As a Bonvoy titanium member I … This is the version of our website addressed to speakers of English in the United States. Boasting the outdoor swimming pool complete with spa, bar and adjacent hot tub, The Westin Snowmass Resort Snowmass Village is set just steps from Snowmass Ski Resort. We placed an order to have our room cleaned in the middle of our five night stay. Hotel restaurant food is just plain bad. We got a tiny space heater. Specialties: Settle in at Snowmass Village's luxury landmark The Westin Snowmass Resort. I hope that despite these disappointments, we'll one day have the opportunity to welcome you back. The Westin Snowmass Resort is rated "Very Good" by our guests. We had two queen beds, and one had stains on the linens. Warm regards, Jeffery Burrell. The Westin Snowmass is in Snowmass Village right on the Snowmass ski mountain. Pristine skiing and … Priceline™ Guest Score [8.0 Very Good] 【 Westin Snowmass Resort Reviews 】 Read reviews by verified guests of Westin Snowmass Resort in Colorado. I purchased travel vouchers from Travelzoo and was required to make my own reservations at the property, which I did. While they cleaned the room, they did not restock any of the items such as shampoo, coffee, cups, etc. This could easily be a budget-busting trip, but, it wasn’t. - See 1,174 traveler reviews, 488 candid photos, and great deals for The Westin Snowmass Resort at … The Westin Snowmass Resort: Westin Snowmass delivers Luxury! It also provides ski-in, ski-out … I had to ask him to cover his nose before entering, and I later saw him in the hallway again with his mask below his nose. Warm regards, Jeffery Burrell. From intimate party to grand gala, cultivate a picture-perfect event of any size in Snowmass Village. Made perfect sense, but since we had seven of us, and often we, Dear Barb P, Thank you for your valuable feedback. Stay at this 4-star spa resort in Snowmass Village. While these are strange times for all business operators, I am disappointed my team did not provide better options for you with the dining options we had available. The lack of engagement from my leadership team is unacceptable and I have already addressed this with my staff. With Covid we understood things would be different but some items were just bothersome. THEN, one week prior to my original check in date, I received another email from a different concierge welcoming me to the property. Find helpful customer reviews and review ratings for The Westin Snowmass Resort at Amazon.com. There's no excuse for inaccurate information, despite these trying times where our policies were in seemingly constant flux in response to both local conditions and Marriott-mandated requirements. I do hope you'll allow us the opportunity to host you again in the future. This could be a good hotel, but it’s got some work to do. As a Bonvoy titanium member I normally get upgraded at check-in, but here I had to ask for an upgrade. the silvertree hotel snowmass village, the silvertree hotel and conference center, silvertree hotel snowmass village, 100 Elbert Lane Box 5009, Snowmass Village, CO 81615, Hand sanitizer available to guests & staff, The hotel was generally clean and rooms were OK. Use this rating to help choose your stay! This has happened to both our friends staying here as well. With upscale service and hospitality, we help you be at your best. Own or manage this property? Warm regards, Jeffery Burrell, Tripadvisor Plus Subscription Terms & Conditions, Destination Hotels & Resorts in Snowmass Village, Snowmass Village Cheap Pet Friendly Hotels, Hotels with Complimentary Breakfast in Snowmass Village, Hotels near Christy Sports Ski and Snowboard, Hotels near Door 2 Door Ski and Snowboard Rental Delivery, Hotels near Incline Ski and Snowboard Shop. There’s lots of snow in that sentence, and that’s the point. Westin Snowmass … They have a sign by the elevator that only two people should be in elevator at a time, and I constantly had to ask people to wait because many people did not follow the posted guidelines. Warm regards, Jeffery Burrell, Good for budget and location, bad for service and quality, I expected better from a Westin. The restaurant downstairs had good service and I enjoyed the food, but the pizza was served in a box. I was disappointed to read about your experience and I am truly sorry we failed to deliver areas that impacted your stay. You may be happy to learn that we have resumed traditional room service on proper glassware - with the "to-go" option available upon request. This is a good option for convenience and budget, but do not stay here for quality or luxury. The ski-in/ski-out property has a stone fireplace and floor-to … It was actually an incredible bargain. Thank you again for your feedback and hope that we may one day again earn the privilege of hosting you. Ratings: Staff [8.8] - Cleanliness [8.6] - … Sitting pretty in the center of Snowmass Village, this Westin property offers ski-in/ski-out access to Colorado's Snowmass Mountain and comfy lodgings separated into two distinct wings. Refuel with a nourishing meal at one of our hotel restaurants. Another friend is without heat and was just told “sorry.” Once I get more names of people I have dealt with I will be calling corporate with an official complaint. In the case of our premium suites, it is true that currently photographs are representative of what all of our largest suites offer - large seating areas, larger guest sleeping rooms, larger guest baths, and preferred views. Warm regards, Jeffery Burrell. We called the front desk to help with the heat, and they sent an engineer up who was not wearing his mask over his nose. I was thankful for the upgrade as it was a very big nice room. The behavior of other guests you describe was and is unacceptable and we've taken some additional steps to better manage, particularly during high volume time periods. I even had to go ask for a roll of toilet paper. get taxed. In addition, the pool and hot tub area ran out of towels every day. Pristine skiing and snowboarding conditions create a vivid winter paradise, while summer offers world-class hiking and biking. The Westin Snowmass Resort sits in the center of Snowmass Village near boutiques, restaurants and just 20 minutes from Aspen. I was disappointed to read of so many missed steps on our part and have already shared your feedback with my team to assure we're more focused on these touchpoints. Read honest and unbiased product reviews from our users. out, all maskless, and one of them yelled "I HAVE CORONAVIRUS" as he left the elevator and the entire group erupted in laughter. The DOS was very pleasant when I made the reservation and I was looking forward to my stay. We hope to return to Snowmass in the next month--I won't stay anywhere else. Come enjoy the rejuvenation of Snowmass at the ski-in / ski-out Westin Snowmass … It empties onto a green hill that takes you right to the base of the mountain. If we didn’t spend so much on this suite it wouldn’t have been an issue but the fact that the pictures on their website are EXTREMELY misguiding was a major disappointment. I've shared your feedback with our team so that we can remain more highly focused on these critical details. I’ve never been so disappointed in a hotel !! I was a bit let down as it had a kitchenette and table, but no plates or cutlery or anything. While we strive to deliver on all points to assure our guest's expectations are met, there are times where our options are limited. Beds were a bit hard. Pristine skiing and … The biggest concern was the lobby and bar area. Our hotel is nestled in the heart of it all, moments from Aspen Snowmass, The Lost Forest and … Prices are the average nightly price provided by our partners and may not include all taxes and fees. Dear Laura L, Thank you for your feedback. Nearby attractions include Gene Taylor Sports (0.09 miles), Snowmass Sports (0.02 miles), and Slow Your Roll Bowling Alley (0.09 miles). what we expected from a Westin … I keep being told that no one is working in house keeping even though I was told to request 24 Hours in advance. Dear rdwarrior20, Thank you for taking the time to provide us valuable feedback from your recent visit. After an invigorating day on the slopes or trails, revive in our mountainside rooms and suites, each providing Heavenly Bed® and a Heavenly® Bath amenities. more. We literally are staying in a $700 room with NO HEAT. We’ll … We most certainly should have delivered better options and I've already shared your feedback with my team. It is also very affordable relative to other nearby hotels. I was disappointed reading of your experience and followed up with the individuals you named. All of our premium suites are unique and our hope is to one day in the near future have photography available of each suite. Take a look through our photo library, read reviews from real guests and book now with our Price Guarantee. We are on day 3 of our stay. The Westin Snowmass Resort, Snowmass Village: See 1,188 traveller reviews, 492 user photos and best deals for The Westin Snowmass Resort, ranked #7 of 18 Snowmass Village hotels, … Guests staying at Westin Snowmass Resort can enjoy a highly-rated breakfast during their stay (guest review score: 5.3). How this is even allowed is astonishing ! The view of our room was nice (which I had to fight for it) because they gave me a room without a view at the beginning even though I paid for a room with a view. Reviews The Westin Snowmass Resort The Westin Snowmass Resort is a 4-star venue in close vicinity of Four Mountain Sports D & E. It has 254 rooms on 5 floors. Browse Venue prices, photos and 0 reviews, with a rating of 0.0 out of 5 And the managements only comments were the rooms can vary from the pictures online. For work or play, endless thrills beckon just outside the hotel. Our intent is to never make our guests experience anything less than satisfactory and I hope that despite this situation, we may one day regain your trust and your business. Additional Hotel Reviews Phone exclusive rates: Call 855-516-1090 The Westin Snowmass Resort Reviews Summary. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Explore this picturesque town from The Westin Snowmass Resort, centrally located in the heart of it all. Want to create a unique wedding or corporate meeting? None of this would have been even possible without the Concierge Desk at the Westin and most particularly the tireless efforts of Jan McCarthy. Fair Pros: Nice lobby and staff were helpful. They have an outdoor area with seating/heaters, but it was never open. Reviews of Westin Snowmass Resort This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. Explore this picturesque town from The Westin Snowmass Resort, centrally located in the heart of it all. Taxes and fees that are shown are estimates only. Our state-of-the-art function space enables you to advance your agenda, cultivate meaningful relationships or enliven your celebration. We were told we would be moved rooms and nothing. I do hope we'll earn the privilege to serve you again and that future visits are more to your expectation. This is a true ski-in and ski-out hotel for the vast majority of skiers. Warm regards, Jeffery Burrell, Tripadvisor Plus Subscription Terms & Conditions, Destination Hotels & Resorts in Snowmass Village, Snowmass Village Cheap Pet Friendly Hotels, Hotels with Complimentary Breakfast in Snowmass Village, Hotels near Christy Sports Ski and Snowboard, Hotels near Door 2 Door Ski and Snowboard Rental Delivery, Hotels near Incline Ski and Snowboard Shop. The Westin Snowmass Resort: Westin Snowmass Kids Club - See 1,187 traveler reviews, 492 candid photos, and great deals for The Westin Snowmass Resort at Tripadvisor. There are more places to choose from in the Snowmass Village area. $40 Million Renovation completed in 2012 of entire resort. Snowmass Village is a four-season destination rich in culture and natural beauty—a beacon for adventure-seekers, artists and outdoor lovers. Our hotel is nestled in the heart of it all, moments from Aspen Snowmass, The Lost Forest and … Not a single manager will call us back. I do hope, that despite these items, that you were able to enjoy the mountain and that we may have the opportunity to serve you again in the future. Beware - what you see online is not what you get !! This is insane. Cons: Not at all. Once I was waiting for an elevator and a group of 5 guys came. Please see our partners for more details. I am truly sorry for the issues you encounter and while I understand your frustration and disappointment, I hope that we may one day earn your business again. While the time you were with us we did suffer from some heating issues, our team was working diligently to mitigate the impact and engaging outside firms to assist in our efforts. Finally, I'm sorry that the Housekeeping services you were requesting were not immediately fulfilled. It is an easy walk to the Aspen bus, and they also have a shuttle to the airport that runs every hour. The only plus the Westin Snowmass offers is its location. We booked a PREMIUM suite- paid a PEMIUM price and got below average service and accommodations. Guestrooms offer Westin Heavenly experience with 4 stars of service and beauty. We also have requested house keeping every day and no one has even brought towels by. It is a great option for family vacations and winter sports lovers seeking an upscale stay in a true … Dear narakurji, Thank you for providing feedback regarding your stay. Learn more; Work with a Westin Wedding Specialist to select a wedding venue that … Dear WeekendWarrior123456, Thank you for your feedback. The Westin Snowmass Resort Reviews Summary. You may be interested in learning that we will begin a major renovation in April which will fully transform our property. With a lower capacity due to Covid this just seemed unacceptable. For work or play, endless thrills beckon just outside the hotel. Response from Jeffery Burrell, General Manager at The Westin Snowmass Resort. Whether it be room planning, reservations at restaurants or taxi companies, there was nothing Jan and the team wouldn't do to make happen. While we encourage a 24-hour notice for scheduled service, we do have the ability to provide refresh servicing on demand. We begin an extensive renovation beginning in April and are excited to share our refreshed resort with guests later this year. Recharge with a massage or treatment at The Westin Snowmass Spa or just laze in our heated pool. Popular attractions Aspen Snowmass and Buttermilk Mountain are located nearby. Overall felt like the cleanliness was unacceptable during COVID. Not sure why that would be as, Dear brobins66, Thank you for your feedback and especially thank you for your loyalty as a Titanium Marriott Bonvoy member. Contact The Westin Snowmass Resort in Snowmass Village on WeddingWire.
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