More information NSW Trains manages the operation of NSW TrainLink, providing services between Sydney and the Hunter, Central Coast, Blue Mountains, Southern Highlands and Illawarra and South Coast regions, as well as the interstate network. Transport for NSW is putting in place initiatives to help more people returning to their workplaces in a staged and considered way. Intercity and Regional services focused on the specific needs of our intercity and regional customers. Please forward any suggestions to the Information Access Unit by email to information@transport.nsw.gov.au. In processing a formal access application NSW Trains is required to ensure that it is dealt with efficiently and provides access to requested information at the lowest reasonable cost. Develops and implements IT strategies, plans and standards for NSW Trains and its business units, as well as providing Legal Services. First class was only a $15 surcharge so that was a no brainer. The GIPA Act replaced the Freedom of Information Act 1989 (FOI). Think carefully about whether this role is right for you and your lifestyle.… You will be tested on how well you understand and retain the information in this pack throughout the application process, so The industrial action threat was the latest chapter in the Rail, Tram and Bus Union's ongoing concerns about the New … In the Transport cluster, TfNSW is responsible for strategy, integration, coordination and improving the customer experience. Information proactively disclosed by NSW Trains is made available on this website. TfNSW is responsible for strategy, integration, coordination and improving the customer experience. These are important conversations to help guide planning for future service patterns and transport options for our regional and outer metropolitan communities. This includes the safety not only of customers, but also of employees, contractors and the community. Train speed restrictions during hot weather. We engage with our communities and customers as a part of our everyday business to facilitate better decision making for the people who rely on our services. You may make an online application for information. Customers can visit the www.transportnsw.info webpage for information on transport services (including real-time status alerts), or to ask questions, provide feedback on a service or make a complaint. The route names are reflective of where they travel. Corruption Prevention - 1800 629 826. Information Held by Transport for NSW. Sydney Trains is a train operator of a commuter-based rail network centred on the metropolitan area of Sydney which comprises seven metropolitan lines. Transport and travel information to help you plan your public transport trip around NSW by metro, train, bus, ferry, light rail and coach. The GIPA Act replaced the, the way in which our functions affect members of the public, how members of the public can participate in policy formulation and provide feedback. I’m used to flying everywhere in Aus so decided to take the train from Sydney to Coffs Harbour this time. NSW Trains runs regularengagement programs and builds relationships within communities so they have the opportunity to talk about our services and let us know how they can be best served by all transport in the future. – Develops and improves rail and coach service offerings to our customers, including multimodal travel options. To report unclean train carriages or faulty equipment call the Transport Infoline on 131 500 and quote carriage number or location and nature of the fault. NSW Trains is a New South Wales Government agency,delivering public transport services to regional and interstate customers. Open data supports the open government principles of transparency, participation, collaboration and innovation. Members of the public can also contact the NSW TrainLink Customer Relations Unit on 1300 038 500. about passenger services and ticketing for booked services. Sometimes events happen on the rail network that can cause trains to be delayed or not reach their destination. It also took on the Intercity services operating from the Sydney CBD formerly operated by CityRail (now known as Sydney Trains) The main point of contention between the RBTU and NSW Transport is the new fleet of trains do not require a guard to check whether passengers are clear of the door before moving on. Under the GIPA Act each NSW Government department and agency is required to publish an Agency Information Guide. Manages and develops the planning, integration and delivery of strategic programs for NSW TrainLink, designed to improve the customer experience and business outcomes to support the achievement of long term strategic objectives and business priorities. There are 10 Directorates which make up the organisational structure of NSW Trains: NSW Trains works hard to meet our performance goals; however the performance of our services can be affected by a number of things. For further information please view the NSW Information and Privacy Commission’s publication ‘Your review rights under the GIPA Act’. NSW TrainLink welcomes feedback regarding the services it provides as well as about general transport services or issues. Requests for personal information can also be made under the Privacy and Personal Information Protection Act 1998. For further information visit the Transport for NSW website. Trip Planner, travel … Not all features will work as expected, please. – Transformation is in the process of redefining its focus and purpose for NSW TrainLink. If applying for your own personal information, NSW Trains cannot charge for the first 20 hours of processing time. The entire length of railway in New South Wales is maintained by Transport for New South Wales which is a statutory authority of the Government of New South Wales.It was formed when CityRail was dissolved on 30 June 2013. More information on delivery of transport infrastructure and services in NSW is available in the. – Provides wide ranging support to NSW Trains in Change Management, Human Resources and Workplace Relations. Sydney Trains is the operator of rail services across the metropolitan Sydney area, bounded by Berowra, Emu Plains, Macarthur and Waterfall. Further work will continue to assist the agency directorates in achieving their pursuits and improving the operations of the business. Property enquiries - 131 500. Gerard Cockburn NCA NewsWire September 13, 2020 4:12pm NSW Trains holds a wide variety of information concerning its operations, procedures and policies, along with data and other information relating to the management of the rail system across NSW regional and intercity services. The current railway station structure was built in 1878 under the direction of John Whitton and was listed on the New South Wales State Heritage Register on 2 April … NSW TrainLink Reservation Centre - 13 22 32. The proactive disclosure of information helps provide the public with greater access to government held information. Eligible students 16 years old or older will be able to apply for the Transport Concession Entitlement Card. W ith Michael Portillo in the midst of a Great Australian Railway Journey, our rail experts suggest the best train trips in Australia and New Zealand.. 1. Transport Sydney Trains operate on 9 lines numbered T1 through T9 as well as 5 Intercity Lines that connect Sydney with outlying towns and cities. NSW Trains makes OAI publicly available on its website free of charge, including this publication (agency information guide), information about NSW Trains tabled in Parliament (including the latest NSW Trains Annual Report), policy documents, the NSW Trains register of government contracts and the agency disclosure log of access applications. Our legislated mandate is to provide safe and reliable passenger services throughout outer metropolitan and rural NSW and interstate. However, A transport for NSW spokesman argued the new intercity fleet “is a new modern train with the latest state-of-the-art safety technology that is already used around the world”. Transport for NSW holds documents associated with its core functions and the schemes that it administers including: The regulation of buses, coaches, taxis, hires cars and intrastate air services in NSW. About the Train Crew and Support Train Crewing and Support has the critical role of delivering qualified train … webpage for information on transport services (including real-time status alerts), or to ask questions, provide feedback on a service or make a complaint. To report security issues contact the train guard or station staff or telephone 1800 657 926. engagement programs and builds relationships within communities so they have the opportunity to talk about our services and let us know how they can be best served by all transport in the future. This Information Guide provides an overview of: NSW Trains is a New South Wales Government agency,delivering public transport services to regional and interstate customers. Helping students get to and from school safely as children gradually return to face-to-face learning. – Manages and implements NSW Trains’ financial policy, strategy, planning budgeting and financial reporting to both internal and external Stakeholders. For further information about fees and charges, please see the section on the TfNSW website, or contact the Information Access Unit on (02) 8202 3768 or at information@transport.nsw.gov.au. – Manages all key operational functions, including the day of operations management to support safe, reliable and efficient train and coach services within the NSW TrainLink network. Use the Trip Planner to plan a trip on public transport by metro, train, bus, ferry, light rail, coach or by walking, cycling, taxi or rideshare anywhere in Sydney and NSW, with real-time information … Visit the NSW Transport website for information about passenger services and ticketing for booked services. Apart from the $30 application fee, the GIPA Act allows NSW Trains to impose a charge of $30 per hour in order to process an application. From Saturday 26 to Monday 28 December, there will be service changes with buses replacing trains during the quieter holiday period. Transport NSW has launched a Free Wi-Fi trial program along the Central Coast Line, between Hornsby and Wyong. COVID Safe Travel Notifications are a world first innovation providing advanced personalised alerts for physical distancing on trains and Metro, all without having to plan a trip. It provides coach services through a network of coach operators. It augments the proactive release of information required under the GIPA Act. The trains will operate on … The NSW TrainLink D sets are a class of 554 new carriages being built to replace NSW TrainLink 's Intercity electric multiple unit fleet, replacing the entire V set fleet and allowing the H sets to be reallocated to Sydney suburban services. TfNSW’s Information Access Unit is responsible for centralised acknowledgement on behalf of, and referral of formal access applications to the following NSW Government agencies within the Transport Cluster: TfNSW is responsible for the acknowledgement and initial processing of formal access applications. Sydney Trains & NSW TrainLink Environmental Feedback Line - 1300 656 999. It promotes the development of new businesses and industries that can make use of government data, facilitates data sharing between government agencies and enhances our own awareness, understanding and use of information. The cleanliness of carriages and stations is a priority for NSW Trains. Estimated capacity information is now available in the Trip Planner and Opal Travel App for all metro and train, Opal-enabled bus, ferry and light rail services, to help you plan ahead. There are four ways that members of the public can access government information held by NSW Trains under the GIPA Act. Transport is testing QR code customer satisfaction surveys at select locations across the Public Transport network. Open Data principles are embedded across the Transport cluster by: NSW Trains supports the Transport Open Data Policy, and is represented within a wide range of transport data available via the TfNSW Open Data Hub which includes public transport and roads real-time data, statistical data and timetable data. If any information in this category becomes available in the future, NSW Trains will include a dedicated section on our website, which describes the type or types of information that can be requested and the cost for this information. For further information please view the NSW Information and Privacy Commission’s publication ‘, Information for which there is a specified cost, The NSW Trains disclosure log of access applications, The NSW Trains Register of Government Contracts. More information On 1 July 2013, NSW TrainLink replaced the Regional train and coach services that were formerly provided by CountryLink. The NSW government has revealed the locations of six new train stations for Sydney as part of an $11 billion transport project. NSW Trains is required to comply with the Privacy and Personal Information Protection Act 1998 (NSW) (PPIP Act) and the Health Records and Information Privacy Act 2002 (NSW) (HRIP Act) when dealing with the personal information of its customers, employees and partners. –. Members of the public can request information from NSW Trains on any topic of interest. Customers can visit the. International Rail can also sort tickets for other Australian train services, such as NSW TrainLink from Sydney to Melbourne or Brisbane. NSW Trains is a member of the Transport Cluster Proactive Disclosure Committee that meets regularly to consider and recommend information suitable for proactive disclosure. If you would like to make an informal request for information, please contact the Information Access Unit on (02) 8202 3768 or by email to information@transport.nsw.gov.au. NSW Trains is required to have a program for the proactive disclosure of government information. The immediate focus of the directorate is to deliver the next enterprise agreement for the agency. It is important to note that a single incident can have more than one cause, and can delay more than one train. For example, we may provide access on a view-only basis where the requested information is sensitive and should remain confidential, but is relevant to the person making the request. However, in order to help you make a valid application, we will contact you to provide advice and assistance. You may send your application by post with a payment by cheque or money order to: If you would like to make an access application, please see How to Apply and FAQs on our website. NSW Trains is required to comply with the, Open access information is a category of information explained further below under ‘, The NSW Trains Information Guide (this publication), Engaging with industry and the community to understand their needs for transport data, Prioritising for release any high-value datasets, especially those identified through industry and community engagement, Releasing data under open licence wherever possible, Protecting data where required on the grounds of privacy, security, confidentiality legal privilege or public interest, NSW Trains supports the Transport Open Data Policy, and is represented within a wide range of transport data available via the, Mandatory proactive release (Open Access Information), Information proactively disclosed by NSW Trains is made, Please forward any suggestions to the Information Access Unit by email to, If you would like to make an informal request for information, please contact the Information Access Unit on (02) 8202 3768 or by email to, To make a request for information held by TfNSW, an access application must, be in writing and addressed to the agency, clearly indicate that it is a formal access application made under the GIPA Act, provide a payment of $30 (by cheque or credit card), provide a postal address for correspondence in connection with an application, include such information as is reasonably necessary to enable the government information applied for to be identified, If you would like to make an access application, please see, Formal access application fees and charges, A member of the public suffering financial hardship, Holders of a current Pensioner Concession Card, The information applied for is of special benefit to the public, For further information about fees and charges, please see the section on the TfNSW website, or contact the Information Access Unit on (02) 8202 3768 or at, You have the right to request a review of certain decisions made by NSW Trains in response to a formal access application. 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