It’s tempting to tell the rep all the reasons you’re actually cancelling your Comcast/Xfinity service. Unlike cable, you can cancel and restart service anytime without contracts or penalties. If you’re putting them in a box to send back, take photos of them in the box. 3. Keep it simple, you are calling to cancel and they are answering to convince you otherwise. In 2015, The Verge leaked a Comcast employee manual. Quiting cable can be tough, especially if you don't know how to approach it. I seldom use the service and I would prefer to cancel. The Comcast rep you’re talking to holds your fate in their hands. Ive reprted the problem several times to them warning that i can hear everything. I’ve found that most times, Comcast will match the pricing you quote. User account menu. That will help you when Comcast tries to sell you an overly expensive internet package. If you listened to us, you probably. That brings us to the final step: confirming everything went through correctly. “Retention” is also called the “Loyalty department.” I said I was moving in with my girlfriend who already had service (which is true) and they let me cancel without any hassle. Working on getting rid of that now, so if there’s a follow up article about how to do that easily please share! 1. I had to threaten to get the attorney general involved before they would cut off service while I was on the phone and force the system to update to show that they now owed me a credit. I kept telling her i am leaving tomorrow and do not know if I can make it. Don’t listen to them. It is either you will be keeping the Internet only or you will need to cancel you Comcast contract altogether. And indeed it has been. I don’t believe it’s a scam, we’ve been getting the same message the last few days. How to Cut the Cable TV Cord and Save Money Where do you begin? We negotiate for you to get you a better price on your monthly bills. A lot of useful info here. I also let them know I would recommend using anything other than Comcast for any of the services they offer. I had excellent results following these instructions. You can’t just make it up. 5. do it for you. Tell the agent that you are serious about canceling cable. With my friend no longer in bundled service, I called to negotiate the price of Comcast's Performance 25 internet. Don’t talk to technical support. So to answer the question about whether getting rid of cable saves money, you have to run the numbers and see how it … After telling the agent I was moving out of the country (he didn’t ask where), it was a very straightforward process. I just cancelled! Glad I recorded that phone call! If you do all of that, you might just get out of the clutches after all. Most helpful article! The good news is that I could keep my account, but the bad news is that it would cost more. Solved. That’s great news for consumers that are willing to take 5 minutes to negotiate their cable bill. Bottomline, comcast makes it impossible for anyone to cancel to a point to giving customers fake phone number only to disconnect on them. And I’m super bad at saying I’m moving when I’m not :/ The machine asked if I was calling because I’m moving and I was like “…..”. "I noticed her last name is still on the mailbox." Almost 12 months into the contract, notifying them and canceling the service as the contract ends does not make them to apply the deposit amount to the final balance. Then he said being that I’m a long-time customer, he could offer me a promotion where I could keep the same package I currently have for a price of $160/month, which would increase to $180/month after 1 year, then increase to the regular price (currently $205) after that. New York to bar police from using coronavirus contact tracing data, Trump vetoes defense spending bill because it doesn’t repeal Section 230, ‘Joke’ that Trump will pardon Kyle Rittenhouse goes viral, New York issues 2-year moratorium on facial recognition in schools. We decided to move service providers due to a long history of technical issues without resolution (aside from recommended upgrades & new contracts). I EAS told that would cost me $80 a month, not $39 because I wasn’t a new subscriber. Call retention, say you’re moving out of the country, stay firm and be friendly, return all the equipment, and double check, If you do all of that, you might just get out of the clutches after all. If you have ever paid for cable service there is one name in particular that probably haunts you: Comcast. Once everything is done, call Comcast back and ask them the status of the account. Here we are a month later and they want $244 for early termination. A former staff writer for TUAW, he's knowledgeable on all things Apple and Android. I was able to get in talk to someone in retention, cancel my account, find out what they thought I had (equipment), and was pleasant (at least with retention. They don’t want to loose a customer, by hook or by crook. All of those will take you to the wrong (often overseas) department. Once you have a list of everything you need back, document, document, document. So now what do I do, is a cable bill that important that they can not release information off it in order to get equipment back. Press J to jump to the feed. Then, take a photo of the receipt. Here are some of my secret tips on how to negotiate cable prices like a pro: 1.) that gave the reasons why you can cancel service. It’s tempting to tell the rep all the reasons you’re actually cancelling your Comcast/Xfinity service. For that monthly price, I get 60 Mbps internet service, … The idea of figuring out how to cancel Comcast (Xfinity) fills most people with dread. Lost your password? What should you do instead? In addition to that, having no payments for 2 months, they raised the late fee from $4.95 to $10. comcast is sometime that you mandatory must have to ? All these original programs don’t take the place of cable--they’re usually in addition to, regardless of your cable or no cable plan. Could you guys please cancel mine. My mother moved to an area where Comcast is not available and she is being charged for her contract even though they don’t offer service here. Billfixers just finds the best offers and I don’t think they cancel. They would like equipment within 7 days. Keep it simple, you are calling to cancel and they are answering to convince you otherwise. If you’re rude, they can make your life miserable. Comcast cable used to have a monopoly where I lived. Call retention, say you’re moving out of the country, stay firm and be friendly, return all the equipment, and double check everything. The best way to get in touch is to call Comcast at 1-800-XFINITY (1-800-934-6489). Honestly, this is a small price for us to pay in the long run. We never go the ones we wanted to and thought were included. According to the Comcast support page found here , “you can still use your Comcast.net email address if you logged into your account in the 90 days prior to disconnecting your service. If you aren’t told that it is, get them to finish everything up and then call back, Congratulations! Comcast, for instance, lets you cancel service by filling out a form and emailing it, or by chatting with an online representative between the hours of 8 a.m. and 11 p.m. Eastern time. For instance, if you cancel your subscription with 9 months remaining, Comcast will charge you $90 early termination fee. Comcast will try every trick in the book to keep you around. 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